Our Refund Policy

Refund Policy

At High Rank Advertising Pvt. Ltd. we are unwavering in our commitment to delivering excellence and ensuring the utmost satisfaction for our valued clients. To uphold this commitment, we have meticulously formulated a comprehensive refund policy designed to address various circumstances, providing clarity and transparency in all our business dealings.

At the initiation of each project, we engage in a meticulous process of discovery and analysis. This involves the creation of a detailed scope of work document, fostering mutual understanding between both parties. This proactive approach significantly diminishes the likelihood of project cancellations, reversals, or disputes, laying the groundwork for a smooth and collaborative project journey.

Unfortunately, due to the substantial time and effort invested in achieving project milestones and completing modules, we are unable to entertain requests for refunds for work that has already been completed. This policy is fundamental to recognizing the commitment and dedication of our esteemed team members throughout the entire project lifecycle.

In the event of a mutually agreed-upon termination of a project, no refunds are processed for any prior payments or deposits made. This measure ensures fairness and transparency in the resolution of project terminations.

Once a client approves mock-up designs, and the project progresses into the development phase, payments become non-refundable. It is important to note that there are no partial refunds for projects mid-way through a milestone phase, underscoring our commitment to fair and consistent policy application.

Special occasion offers provided by our marketing team, characterized by their time-sensitive nature, are non-cancellable. We appreciate your understanding of this policy, which enables us to maintain the integrity and fairness of these limited-time offers.

SEO and digital marketing packages, once initiated, are considered non-refundable. However, clients retain the flexibility to opt for cancellation by providing a written notice 30 days in advance. This provision strikes a balance between commitment and flexibility, allowing clients to manage their engagements with us effectively.

Refunds are not applicable to deposits or payments for projects that are abandoned or remain dormant for more than 30 days. This policy ensures that resources allocated to project initiation are respected, and engagements remain active and purposeful.

We sincerely appreciate your understanding and cooperation as we strive to uphold the highest standards of service and professionalism throughout our engagements. If you have any questions or require further clarification, please do not hesitate to contact our dedicated support team.

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A-61, Sector 14, NOIDA (201301)

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